EduDreams FAQs

Frequently Asked Questions

Frequently Asked Questions
Please refer to your quote/invitation letter with the payment schedule specified, otherwise please email us at - bookings@edudreams.co.za or call us on +27(0)12-942 1000
Please email us at - bookings@edudreams.co.za or call us on +27(0)12-942 1000
Please ask any of our advisors on email - bookings@edudreams.co.za or call us on +27(0)12-942 1000
Please discuss this with your tour advisor, or email us at - bookings@edudreams.co.za
We offer a free raffle form and a sponsorship letter to assist you in raising funds for the tour. For more information please email us at - bookings@edudreams.co.za
Please refer to our Terms and Conditions
Yes, it is compulsory to complete the online booking form.
Some client's computers have certain blocking software/closed ports that cause them not to be able to upload, or even use the form. Please change devices or email the documents to - bookings@edudreams.co.za with reference of the tour your child will be going on.
We make use of EduDreams representation. Based on your specific quote, you will have one of the following: A tour manager who accompanies the group throughout, a travel guide for excursions, or an EduDreams staff member touring with the group. This would be quote specific.
Please confirm if the school's policy allows for this. However, EduDreams do offer supporter packages.
It's an identity document required by all South African's to enter any country outside of South African borders.
You can apply for a passport at any Department of Home Affairs office. Children applying must be accompanied by both biological parents. This can also be done online on e-Home Affairs or an appointment made at the bank.
It's a full birth certificate that contains both biological parents’ details as well as the child's details.
You can apply for an unabridged birth certificate at any Department of Home Affairs office near you.
It's a set of documents required by immigration officers at border/passport control points for minors under 18 years of age. This set of documents consists of:
1. Original Home Affairs Parental Consent Affidavit Form
2. Certified copy of the child's unabridged birth certificate
3. Certified copy of mother's ID or Passport (barcoded)
4. Certified copy of father's ID or Passport (barcoded)

If any of the above is unclear or if your child has special circumstances, please contact us via email at - bookings@edudreams.co.za or call us on +27(0)12 942 1000
A Visa is an official document granting a traveller permission to enter a country of which he/she is not a citizen. Not all countries request that you have a Visa. It will also depend on the traveller’s type of passport.
Please send an email to bookings@edudreams.co.za. Remember to specify on which tour your child will be going on and to which countries they will be touring.
We make use of Bryte Travel Insurance. It is compulsory to be insured through Bryte Travel Insurance when travelling with EduDreams.
Contact the Bryte Emergency Call Centre number on 001 416 642 2910. Please have your policy number handy when making the call.
As this is dependent on destination, we will discuss this in detail at the hand over meeting.
Please refer to your quotation to see which meals are currently included and which aren't.
‣ Average price per lunch is EUR10 / per Dinner EUR20 in Europe
‣ Average price per lunch is USD10 / per Dinner USD20 in the USA
‣ Average price per lunch is GBP10 / per Dinner GBP20 in the UK
‣ Average price per lunch is UAE10 / per Dinner UAE20 in Dubai
‣ Average price per lunch is USD8 / per Dinner USD15 in all eastern countries
You can pay for purchases in cash or with a debit/credit card. Please contact your bank for more information on forex debit cards.
Forex is any other currency that is different to the South African currency.
To exchange ZAR for any other currency please visit your closest bank with a "Bureau de Change" or any other "Bureau de Change". Take your passport and a copy of flight ticket with you
We recommend monitoring your child's activates via SMS roaming. In this way you can communicate via SMS and when you child is in a Wi-Fi area he/she can access WhatsApp and other social media platforms.
The general luggage allowance for most airlines are:
‣ Hand luggage: 1x 7kg
‣ Check in luggage: 1x 23kg
For checked in luggage, please make sure there is no fresh produce (meat, fruit, vegetables and dairy). Therefore, we recommend snack bars, protein bars, chips, biscuits etc. For hand luggage, no food or beverages may be taken on to the plane.
Contact us for any queries